At PMGDoors.com, we pride ourselves on delivering high-quality, custom-made doors tailored to your exact specifications. As a result, our policy is not to accept returns, as each door is carefully crafted to order and guaranteed to match the requirements you provide.

However, we understand that issues may arise, and we are committed to ensuring your satisfaction. In the event of any concerns or problems with your door, please review the following guidelines to address them:

1. Contact our customer support team: If you encounter any issues with your door, please contact our customer support team at [email protected] or call us at (928) 852-7489 . We are available 7 days a week, 6 am-9pm MST to assist you.

2. Provide a detailed description and photos: When reaching out to our customer support team, please provide a clear and detailed description of the issue, along with photographs if possible. This will enable us to better understand the problem and work towards a satisfactory resolution.

3. Allow us to assess the situation: Once we have received your complaint and relevant documentation, we will assess the situation and determine the best course of action. Depending on the circumstances, this may involve repairing or replacing your door, or providing other appropriate solutions.

4. Commitment to your satisfaction: We strive to ensure that all our customers are delighted with their doors. If you are not satisfied with the resolution provided, please do not hesitate to let us know. We will work diligently to address your concerns and ensure your satisfaction.

Please note that our return policy applies only to doors that have been installed and used according to the instructions provided. Any issues arising from improper installation, misuse, or unauthorized alterations will not be covered under this policy. To ensure a seamless and professional installation experience, we strongly recommend that you enlist the services of a licensed and bonded contractor to install your door.

If customer chooses to cancel order prior to door being shipped customer is responsible for the following. Any design time at a rate of $240.00 per hour, fabrication build time at $90.00 per hour and any parts/ materials that have been ordered in conjunction with the build.

Thank you for choosing PMGDoors.com. We appreciate your business and look forward to providing you with an outstanding custom door that meets your needs and exceeds your expectations.