1. Secure packaging and insurance: All doors shipped from PMGDoors.com are carefully packaged to protect against damage during transit. Additionally, every shipment includes insurance coverage to safeguard your investment in the event of unforeseen shipping issues.

2. Inspect your door upon delivery: Upon receiving your door, please thoroughly inspect the packaging and the door itself for any visible damage. This includes checking for damage to the shipping pallet, protective materials, and the door.

3. Document any damage: If you notice any damage to the packaging, pallet, or door, immediately take photographs of the affected areas. Be as detailed and thorough as possible to ensure accurate documentation.

4. Note the damage on the shipping BOL: Before accepting the delivery, it is crucial to notate any damage you have observed on the shipping Bill of Lading (BOL) provided by the shipping company. This documentation is essential for processing an insurance claim.

5. Contact PMGDoors.com: On the same date of delivery, please email the photographs and a detailed description of the damage to [email protected]. This will enable us to initiate the insurance claim process promptly and work towards a satisfactory resolution for you.

Please note that failure to comply with these guidelines may result in the denial of an insurance claim, leaving you responsible for any repair or replacement costs. We strongly encourage you to follow these steps to ensure proper coverage and protection for your custom door.

Thank you for choosing PMGDoors.com. We appreciate your business and look forward to providing you with a high-quality custom door that meets your needs and exceeds your expectations.